Make The Best First Impression With Messages On Hold Express
Does generic phone music, silence, 'ding dong' chimes or Kenny G reflect your brand, build trust or entertain callers?
Connect with your captive audience
Deliver a Brand
Experience
Reinforce your brand, highlight promotions or services, and improve service excellence, while your customers wait with Messages On Hold Express
“We are particularly impressed with their after sales service which gave us the assurance that we are indeed in good hands””
– Haron Bin Aman, Head.
Standard Chartered Service (Business Banking)
Don't Ignore Your Callers On Hold
Whether you’re planning a product launch, rebranding or want to increase awareness of your products and services — your brand has a story to tell. We will create a dynamic telephone on hold experience, that delivers it to the audiences that matter most.
Engage, Inform & Entertain Callers While They Wait
Share Your Brand Story
Share the story behind your brand?
Your Heritage
Share the what your brand represents and its service philosophy
What's New?
Talk about new services and facilities, recent awards & business expansion
Integrated Marketing Messaging
Deliver a consistent marketing message across throughout the customer journey and across all touch-points
Service Culture
Demonstrate your commitment to service excellence
Don't Ignore Your Audience
Don't ignore your captive audience and target market on hold - Would you if they were in your premises?
Value Proposition
Increase awareness of your value proposition
Business Plan
We work closely with you to understand your goals and then develop your entire business plan.
Highlight Promotions
Talk about your optional extras and upgrades - increase margins per customer
Develop Multi Product Customers
Cross sell and up sell other products and services
Attention to Detail
It's the gaps in your service experience that customers notice. Is your telephone experience as impressive as your adverts and social media?
Improve Efficiency
Our end-to-end solution uses the latest digital technology to create, record, and deliver new recordings to your property within minutes
Project Your Brand Image
Choose the voice to promote your brand and engage callers—our voice-over suite includes asian and western ‘radio and television presenters’ who give you the polished and effective engaging messaging that you need.
Reduce Abandoned Calls
Callers are prone to hang up within 30 seconds when they hear silence on the line. We’ll help you choose music with the right tempo and feel to keep them entertained while they wait.
Easy Update Process
Choose your update schedule and let us take care of the rest. We’ll make sure your customers always hear your latest promotions, specials, and company info.
Choose Your service Plan
Start Up
1 Production per Year
$169.00
Per Month
Script Refinement
Voice Over – Professional ‘Radio / TV’ Talent
Background Music
Music Licensing
Recording + Editing
Production (3 minutes)
Media Player – App
Recording Management
Account Management
Technical Support (phone + email)
24 Month Contract
Business
4 Productions per Year
$299.00
Per Month
Script Refinement
Voice Over – Professional ‘Radio / TV’ Talent
Background Music
Music Licensing
Recording + Editing
Production (3 minutes)
Media Player – App
Recording Management
Account Management
Technical Support (phone + email)
24 Month Contract
Enterprise
Unlimited Productions per Year
$599.00
Per Month
Script Refinement
Voice Over – Professional ‘Radio / TV’ Talent
Background Music
Music Licensing
Recording + Editing
Production (3 minutes)
Media Player – App
Recording Management
Account Management
Technical Support (phone + email)
24 Month Contract
What Our Clients Say
Standard Chartered
"We are particularly impressed with their
after sales service which gave us the assurance that we are indeed in good
hands"
Haron Bin Aman
Head, Standard Chartered Service
Microsoft
"Deliver excellent solutions and customer service"
Charlene Chian
Marcomms Manager
DHL
"Provides us with first-class service which allows us to keep our customers informed in an effective and consistent manner"
Fiona Liao
Communications Manager
SAP
"Deliver our messages as a forward-thinking technology leader and a trustworthy partner to SAP customers"
Melina Hwang
Marketing Manager
Sentosa Resort & Spa
"Helped us to craft a message with music background and presentation style totally in keeping with the image we are trying to project. Regular updates have allowed us to highlight our tactical promotions as they come about. We have great comments from our clients and guests and are thoroughly happy with the result.”
Anthony Ross
General Manager
Emirates
"Enables our callers to experience the difference!”"
Alban Lee
General Manager
Renaissance Kuala Lumpur
"With personalised and prompt service - their team of alert and friendly personnel is there to look after us at all times and we remain their happy and satisfied customer"
Farah Halim
Public Relations Director
Sentosa Development Corporation
"Puts a face to our hotline information service, making it possible for Sentosa to communicate better to our customers... prompt follow-up as they ensure the job gets done with no worries!"
Patricia Chan
Higher Public Affairs Officer
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let`s get in touch
Get in Touch
hello@messagesonholdexpress.com
phone +65 6950 4308